From the moment your purchase is confirmed, we treat every shipment as an individual project. Each painting is carefully packaged using high-quality, professional shipping materials, and we select the most suitable carrier based on destination, transit time, and handling requirements. We track every parcel closely until delivery is completed.

Because no two artworks are the same, we often create custom, hand-made shipping containers or boxes tailored to the painting’s size, frame, and fragility, as well as the distance and conditions of transport to your address. This ensures the best possible protection throughout the journey.

To support a smooth international shipping process, we prepare the correct paperwork and shipping documentation, including customs codes and export-related information when required.

In some cases, we will proactively contact you to confirm that your parcel has arrived safely, that the painting is in good condition, and to answer any questions you may have. 

We typically call the phone number provided and this conversation will be in English. 

If preferred, you can also reach us

If you purchase from us via Catawiki, all KYC (Know Your Customer) procedures are handled directly by Catawiki in accordance with applicable EU regulations.

For direct purchases from our company, transactions exceeding €10,000 require the customer to complete KYC verification with us, in compliance with EU Wwft (Anti-Money Laundering and Counter-Terrorist Financing) regulations.

For further information, please contact us directly or consult the official regulation here:

https://open.overheid.nl/documenten/0a34378f-d4c6-42d8-acc3-771d5b607c14/file

 For artworks valued above €15,000 and older than 50 years, export licenses are required for shipment outside the European Union. Obtaining these licenses can cause a delay in shipping. 

For more information, please contact us directly or Catawiki Support. 

For more information: https://www.douane.nl/onderwerpen/vgem/cdiu/cultuurgoederen/